During the current covid restrictions all of our harbour offices will be closed to the public until further notice. However staff can be contacted using the details on our contact page and operational staff will be on site. If you need assistance from operational staff or electric cards please call and we will arrange for a member of staff to meet you at the harbour. The Torquay Inner Dock bridge and cill will be manned and operated as normal along with VHF monitoring from both Torquay and Brixham. We apologise for any inconvenience this might cause.
We have received further guidance from the Department for Transport highlighting how the lockdown restrictions affect the marine industry:
At present our phone lines are extremely busy, please instead use one of the following methods to answer your query to help keep the lines clear for urgent operational communications.
Predicted opening times are published on the bridge and cill page. All requests should be via VHF channel 14 only. Phone calls are being answered by home-workers who cannot operate the bridge or cill.
Payments will not be taken over the phone. To pay an invoice by credit or debit card, harbour customers should make payments online.
Beach and coastline customers can also pay online via this online payment page.
Alternatively, cash or cheque payments can be made at the post office using the bar code on the invoice.
You can check the availability of a facility or apply for a place on the mooring waiting list on the moorings page.
Please do not contact us to find out what position you are on the waitlist at this current time.
Please do not contact us about other members of the public not following the two meter distancing guidelines, we do not have control over this and rely on all members of the public to be responsible for their own health and safety. If you do not feel safe due to lack of social distancing then you are advised to remove yourself from the situation.
To see which public toilets are currently open within Torbay please visit the toilets pages.
To find out more about how to deal with issues with dogs please visit the Council's dogs page.
The latest guidance on spending time outdoors is available on the government website.
For the most up to date national guidance and information on Coronavirus, visit www.gov.uk/coronavirus
For more information on the current situation in Torbay including support and guidance please visit these coronavirus pages.
We recognise the financial impact that Coronavirus is having across the UK, and our admin team will be able to help you with any concerns you have about your Harbour or Beach facility invoice.
If you require any further information please don’t hesitate to email us at firstname.lastname@example.org.
We’ll keep you updated regularly as the situation continues via the website, through social media and by email.