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Our team of friendly, polite and helpful staff can assist you with almost any type of enquiry and we are sensitive to your needs and do our best to ensure that you can make best use of our service.
- You will always be given a warm and enthusiastic welcome by polite and friendly staff.
- We will listen to you in order to understand how best to deal with your enquiry.
- We will always provide you with up to date information relating to your enquiry.
- All matters are treated fairly and in the strictest confidence.
- We will explain what will happen or what to do next.
- Supply feedback forms so that you can let us know of any compliment, complaint or comment that you have.
In most cases we will be able to answer your enquiry at the first point of contact. If the matter is more in depth, we will refer your enquiry to a specialist officer for response.
We sometimes get very busy and at certain times of the day, you may sometimes experience a short delay, however, we will endeavour to respond to your enquiry in the shortest time possible.
If you wish to discuss your enquiry more discreetly, we can offer you a private interview room away from the public counter.
Diversity & Equality Statement
Torbay Council are committed to ensuring that no member of the public or employee is treated less favourably than any other on the grounds of gender, sexual orientation, race, colour, religon, ethnic origin, disability or any other condition that cannot be justified during our contact with you
Contact Connections
- Tel: 01803 207201
- Email: connections@torbay.gov.uk
- Fax: 01803 207121
