How to access services

If you think a Supporting People service could help you then you need to contact the new Housing Support Referral Hub. The Hub finds the Supporting People service that you need and/or signposts to other agencies. This means you do not have to apply to lots of different Supporting People services. Your social worker, probation worker, housing worker or another agency can contact the Hub on your behalf or you can contact the Hub directly..

The Hub does not access sheltered housing schemes for older people. To find this type of scheme you need to contact Homefinder Torbay and add your name to the housing register.

The directory of services at the bottom of this page shows the Supporting People services available.

Hub Contact Details

• Tel: 01803 208058
• Email: referralhub@torbay.gov.uk
• Office: Connections, Town Hall, Union Street, Torquay, TQ1 3DS

Hub workers can visit people wherever it is convenient to them to discuss their needs.

Who pays?

The support part of Supporting People services are free to anyone who gets housing benefit. There is no charge for the support provided by some services such as homeless hostels and many floating support services (services that do not include accommodation).

In other Supporting People services people not eligible for housing benefit are required to pay the support charge themselves. A financial assessment can be requested through the support service provider to see if people can get help with payment. Support service providers will help individuals with all form filling. The financial assessment will be carried out by the Financial Assessment and Benefit (F.A.B.) Team. If you have queries about eligibility for Supporting People grant you can contact the F.A.B. Team on 01803 208428.

Supporting People grant does not pay for rent charges, water rates, heating charges, electricity, maintenance charges, meals, laundry, support that is not housing related or for personal care services. Any of these charges need to be discussed with service providers

Torbay Council working in partnership with Devon and Cornwall Probation and Torbay Care Trust

Related Documents

To view any published Related Documents for this service you will require the appropriate software. To download this software please see our documents help page. All links to documents will open in a new window. To request documents and files in an alternative format please contact us using the contact information provided on this page.

Related Documents

Directory of Supporting People services

Supporting People Services - Charging Policy

To view any published Related Documents for this service you will require the appropriate software. To download this software please see our documents help page. All links to documents will open in a new window. To request documents and files in an alternative format please contact us using the contact information provided on this page.