	Web Team Torbay Council Town Hall Castle Circus Torquay TQ1 3DS
	webmaster @torbay.gov.uk
	01803 208838 (tel)
	01803 207225 (fax)

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Privacy Statement

Disclaimer

Torbay Council makes every effort to maintain the accuracy of the information on this Web Site but cannot accept responsibility for any loss or damage which may occur from the use of this information.

This Privacy statement applies to this entire website - www.torbay.gov.uk, it does not apply to linked external websites. When linking to another web site Torbay Council recommend that you read its Privacy statement.

Collection of Personal or Other Information

Torbay Council web site does not store or capture personal information, but merely logs the user’s IP address which is automatically recognised by the web server.

If you are entering a transaction with the Council, requesting information or making a complaint, we may request information from you in order to be able to process this transaction.

This website collects anonymous information (click stream data) for statistical purposes only to assist us in improving our service, including:

Your IP address
Your Operating system
The date and time of your visit to the site
The pages accessed
How you accessed our site and where from (i.e. links from other sites)

No name, address or specific user details are recorded from site visits and we will not attempt to identify individuals from such information unless necessary to investigate a breach of law or regulation.

Any personal information that we do collect from you, will be legally protected under the Data Protection Act 1998, we have a duty to protect any personal information. We do not pass on your details to any third party or government department unless you give us the permission to do so or the law requires/permits it.

Circumstances where Council will attempt to identify your personal details

In the event of an investigation when a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s or Torbay Council website logs.
If you request information, submit an application under FoI for access to personal information Freedom of Information, or make a formal complaint.

Cookies

Cookies are used to 'remember' users' online preferences and to store information about previous visits. Cookies are messages given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them.

IP

Internet Protocol – All networks connected to the Internet speak IP, the technical standard which allows data to be transmitted between two sites.

IP Address

If you are connected to the Internet you have one (e.g. it may look something like this 198.184.98.9).

Web Server

Delivers (serves up) web pages to your computer

If you have any concerns or questions relating to this privacy statement then please contact Torbay Council’s Information Governance Team.