Opening Times
| Monday | 09:00 - 17.00 |
| Tuesday | 09:00 - 17.00 |
| Wednesday | 09:00 - 17.00 |
| Thursday | 09:00 - 17.00 |
| Friday | 09:00 - 17.00 |
Services Offered
The Call Centre deals with a wide variety of calls including, but not limited to, the following:
| Service | Telephone Number |
|---|---|
| Housing/Council Tax Benefits | 01803 207201 |
| Council Tax/Business Rates | 01803 207207 |
| TOR2 | 01803 207900 |
| Housing Advice | 01803 208723 |
In December 2007 a new telephony system was installed to improve our service to customers. This system enables us to manage our calls more effectively:
- easier access for customers to contact the Council
- 90% of customers get through to an operator first time
- average waiting time of under 1 minute
- we offer an out-of-hours messaging service
All customer contact received via our Call Centre or our Connections offices is documented** to ensure the information is actioned by, or forwarded to, the relevant department, as necessary. Should you contact us at a later date we are able to access all previous enquiries you have made. This provides up-to-date information regarding the progress of your enquiry.
** All information held is in accordance with the Data Protection Act.
Key Facts
- We aim to resolve 80% of your enquiries at the first point of contact.
- We answer up to 3,000 calls per week
- Saturday mornings are our quietest time
Related Documents
All documents open in a new window. Need more help with documents? View the Document Help page.
-
Customer Care Standards
Leaflet explaining the level of service you can expect to receive when you contact the Torbay Council.
Last updated: 04/05/2011, 11:08am (131 KB)
Contact Customer Services
- Tel: 01803 207207
- Email: connections@torbay.gov.uk
- Fax: N/A
