What happens if I am not happy with how my request has been handled?

What do I do if I have a complaint?

If you are not happy with the way your request has been handled please write to:

       Corporate Complaints Team
       Town Hall
       Castle Circus
       Torquay
       TQ1 3DR

Alternatively you can complete the online complaints form via the 'Do It Online ' panel.

What can I do if I am not satisfied with the outcome of my complaint?

If you are not satisfied with the outcome of your complaint made to Torbay Council you can refer your complaint to the Office of Public Sector Information at:

       OPSI Standards Team
       Room1.35
       Admiralty Arch
       North Side
       The Mail
       London
       SW1A 2WH

       Tel: 020 7276 5217
       Fax: 020 7276 5207

Any complaints referred to OPSI must:

• Be in writing
• State the nature of the complaint
• Include a copy of the Council's decision

Related Documents

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